Before you can place an order, you will need to register online with Australia Post. They will provide you with a unique Australia Post Customer Number. Once you have this number, you can choose a Parcel Locker location that is most convenient for you. Australia Post will then send you the address of your Parcel Locker.
PLEASE NOTE: YOU MAY NOT BE ABLE TO USE A PARCEL LOCKER ADDRESS WHEN BUYING ITEMS THAT ARE SHIPPED FROM OUR SUPPLIERS DIRECTLY.
It will be something like this:
Jane Doe
Parcel Locker 10217 96947
54 Brunswick St
FITZROY VIC 3065
After you have placed your order, you will receive an SMS or email notification from Australia Post when your parcel is ready for collection. This notification will include a one-off access code that you will need to access your Parcel Locker. To open the locker, you will also need to provide either the last 5 digits of your Australia Post customer number or the mobile number to which the notification was sent.
Your parcel will be held in the locker for 48 hours. If you are unable to collect it within this time frame, there is no need to panic. After 48 hours, your parcel will be transferred to the nearest Australia Post facility that offers parcel collections. You will receive an email with the details of where you can collect your parcel from, as well as the opening hours of the facility.
You will have 5 business days to collect your parcel from the facility before it is returned to our distribution center.