What to Do If Your Online Order is Missing
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Check Your Shipping Method: If you opted for Express Shipping without requiring a signature upon delivery, it's important to understand that you've granted authority for the driver to leave your parcel unattended at the shipping address specified in your order.
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Inspect Common Delivery Locations: Begin by checking common delivery locations around your premises. Your parcel may have been left at your front door, mailbox, or in the designated parcel delivery area. However, parcels can sometimes be hidden out of sight behind pot plants or in a carport, so be thorough in your search.
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Consider Secure Apartment Blocks: If you live in a secure apartment block, the parcel may have been left with a front desk or in a general parcel delivery area if direct access to your front door was unavailable. Ensure you check these areas thoroughly.
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Reach Out to the Customer service: If you've conducted a comprehensive search and still haven't located your order, contact our Customer Service team HERE. Have your tracking number ready, as this will facilitate the process of locating your parcel.
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PLEASE NOTE
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It's important to note that once a parcel has been left at your address without a signature, the responsibility for its safety shifts to you as the recipient. Therefore, it's essential to take proactive steps to safeguard your deliveries and minimize the risk of them going missing.
By following these instructions, you can effectively navigate the process of locating a missing online order and take appropriate measures to ensure the safe and secure delivery of your parcels in the future.